Nothing is more annoying for your workers when it comes to maintenance requests than being roused from a deep sleep to respond to a non-emergency repair request. Not to mention, dispatching non-emergency calls in the middle of the night will probably need you to pay excessive overtime fees.
Our property management answering service will filter out calls for normal maintenance and only get in touch with you in the event of a serious maintenance emergency. This kind of efficient call center management will help you reduce costs, maintain client satisfaction, and eventually boost sales chances.
There is a somewhat different emergency protocol list in place for each property manager we work with. When calls start coming in, let us know what's on your list of maintenance emergencies, and we'll escalate to your team.